May 9, 2008
Chat with me! Julianonsoftware.com now has live chat using Google Chatback
At the end of Feb the Google Talk team released a version of GTalk that you can embed in any web page. As a Google Account holder who has logged in, you can generate a Gtalk chatback badge very easily. As a ‘chat host’ you must have a Google account, but your guests do NOT have to have one, which is pretty neat.
200px wide, more or less
Currently you cannot have a chatback badge less than 200px as it’s hard-wired for this width. You can add ’scrolling=no’ as a way of sneaking it into a slightly smaller (190px?) space to avoid the clumsy scrollbars that appear.
If you want to try it out, click ‘chat with Julian’ on the sidebar. When I’m in of course!
Customer sales and support for the Long Tail
This is very cool for small businesses wanting to provide a virtually zero cost customer sales and support. With almost no effort you can provide a live connection to potential customers by putting the live chat box at key points in your sales process — using an analytics package like Google Analytics you can set up funnels to identify drop off points, for instance.
What if you want to customize Google Talk chatback look and feel?
See also JTold’s post on how to customize the look and feel of the GTalk badge.











